FREQUENTLY ASKED QUESTIONS
JCTransport is committed to providing customers with exceptional service.
We would like to summarize some frequently asked questions and answers.
If you have any questions for us, feel free to contact us.
WHICH GOODS CAN I TRANSPORT?
JCTransport has a Mercedes sprinter L3H2 bus with a capacity of 14 m3 and a maximum load of 1100 kg.
We can transport goods with the following maximum dimensions: 4m20 depth *, 1m74 cm width * and 1m95 height.
*Attention: the maximum width at the wheel arches is 1m30.
We have experience in transporting vulnerable goods, such as art.
For artists, for example, we can provide completely closed bins.
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We do NOT transport ADR goods ( flammable liquids ), animals, acin goods, illegal products & goods with certificates.
HOW IS THE PRICE SET AND IS THIS THE FINAL PRICE?
To give a correct price, JCTtransport asks the customer to provide the following data of the goods: the exact dimensions, photos and an estimate of the weight.
If the volume of the transport does not correspond to the specified volume, JCTtransport charges an extra cost.
HOW DOES THE PAYMENT OCCURS
Upon agreement of the quot, we will send you an invoice by email. One third of the invoice must be paid before the transport is carried out. Two thirds must be paid after delivery. Both payments must be made by bank transfer.
The necessary instructions and information are stated on the invoice.
ARE MY GOODS LOADED AND UNLOADED BY JCTRANSPORT?
JCtransport is happy to help the customer unload the goods and place them on a ground floor. The customer provides the solutions for a transport of which the goods must be brought to a floor.
For heavier goods, the customer provides extra manpower to load and unload the goods.
ARE MY GOODS INSURED?
JCTransport has cargo insurance.
Your goods are insured on:
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In the event of damage to unprotected goods caused during transport or loading and unloading, no intervention by the insurance of JCTransport is made.
Vulnerable goods must always be packed!
DOES THE TRANSPORT OF MY GOODS COMPLY WITH EUROPEAN DIRECTIVES?
A CMR consignment note is drawn up for each transport.
All data from loading to unloading place are on the consignment note. The customer must inform JCTtransport which and how many goods he / she wishes to transport. If the volume to be transported is greater than 10 different goods, the customer draws up a list of the goods and delivers them to JCTtransport.
The CMR road freight bill is a document with data on international road freight transport. It is enshrined in the 1956 Convention for the International Carriage of Goods by Road ( the CMR Convention ). The consignment note is a document linked to a consignment and describes what the carrier ( JCTtransport ) transports from A to B on behalf of the sender (the client).
Under the CMR Convention, the driver is not responsible for any loss or damage to the goods if he demonstrates that they are the result of: (1) The own defects of the goods, (2) Force majeure (unforeseen circumstances), (3) An error of the client who loads or the client who unloads the van.
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CMR contract (Dutch)/CMR contract (english)
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